Can you suggest a simple repair order system for a small to medium size company? We are looking to replace our current system with a simple one.

Go to the profile of Manjunath Nair
Manjunath Nair on May 15, 2020 • 6 answer
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Answers

Have you looked at Jira Helpdesk from Atlassian?

Go to the profile of Andy Roth
Andy Roth on May 15, 2020
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Spiceworks is a nice free option that has helpdesk and many other features.

Go to the profile of Jamey Felsing
Jamey Felsing on May 15, 2020
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We're using Lansweeper for about 5 years and are really pleased with it's capabilities.

Go to the profile of Rob Wax
Rob Wax on May 15, 2020
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We also use Spiceworks for the free Help Desk functionality. And will be looking at some of the other free tools in the near future.

Go to the profile of Gary Davis
Gary Davis on May 15, 2020
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Hi - not sure what you mean exactly by Repair Order System. If you're referring to an IT Servicedesk solution we are using HappyFox for 3 years after an extensive evaluation of moderately priced alternatives.

Go to the profile of Daniel Koch
Daniel Koch on May 15, 2020
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We use Jira Service Desk system and it is really good. By default, it is really simple. Keep it simple. Because Jira is so configurable, some tweak so much in it that it becomes a burden. Add optimization/fields/workflow changes only when needed. You can add as many customers as you want - these are the ones who can put in repair orders at no cost. They each will have their own login. You pay Jira for agent license (free for 3 agents; $20/agent for standard version: https://www.atlassian.com/software/jira/service-desk/pricing). An agent is a person that updates data in the repair order, attaches files, closes out repair orders etc.

Atlassian, the company that makes Jira Service Desk, also have Jira Software (free for 10 users; $7/user for standard version: https://www.atlassian.com/software/jira/pricing). It's cheaper but it doesn't have the free customers included. It just allows your team to enter (or integrate) repair orders, keep notes, attachments, close out repairs and such. It's equally powerful. It's not only for software development. It can be used in a wide variety of use-cases. Both have dashboarding feature available that allows you to create several dashboards. Service Desk has SLA features and reports built in. Jira software as other project management-like reports built in. It's very quick to get up and running with both those offerings.

We use Lansweeper for asset management. I didn't know it could be used for order system or the like. Good to know. Spiceworks' free option is pretty neat as well, as some others have mentioned.

Go to the profile of Chirag Shukla
Chirag Shukla on May 15, 2020
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