With the current economic shutdown and restricted importing occurring, are you having any difficulty getting desktop or other equipment from your current supplier? Can you also share whom you primarily use to source larger equipment purchases?

Go to the profile of Dave Robinson
Dave Robinson on Apr 17, 2020 • 6 answer
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I normally purchase directly from Lenovo. Desktops haven't been a problem, usually about a week, presumably because they are assembled in Mexico. Laptops on the other hand aren't so easy because they are made in China. I ordered 5 Thinkpads in mid February, and they just shipped today so I should see them the end of next week. That amounts to a 10-week turn around.

Go to the profile of John Evans
John Evans on Apr 17, 2020
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I think this is pretty par for the course. We order laptops through Dell direct, using an assigned account rep, and the laptop orders are out at least 1.5 - 2 months right now. I haven't checked with any of other non-direct suppliers we typically use, because fortunately we had a pretty good stock of spares or fairly recently retired laptops that we've tapped into for our needs. We'll be ordering ahead at least 3 months of when we believe we'll need the equipment.

Go to the profile of Matt Huff
Matt Huff on Apr 17, 2020
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Similar experience here. Laptops that previously took 1-2 weeks are now 6-8. On a related note we've noticed webcams being either unavailable or 10 times the cost of what they were before COVID-19. We haven't had issues with data center items we've had to order so far.

Go to the profile of Mike Gratz
Mike Gratz on Apr 17, 2020
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We have been having a hard time with delivery in the last two months for sure. Our standard HP monitors and thin client models take several weeks to obtain right now. We have actually been experiencing that off and on for the last year though. Twelve months ago was the very same situation, but it seemed to improve last Fall for a short period of time.

Go to the profile of Michael Harger
Michael Harger on Apr 17, 2020
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Yes, we had significant challenges in early March but we were able to get our shipment in less than a week.

We were trying to procure ~50 Cisco Z3 for VPN connectivity for our staff to WFH just after coronavirus spread into the US. It just so happened that Cisco had informed their biggest resellers of the impending situation and those big retailers cleared out the warehouse. None of our orders went through. To make it worse, Cisco's inventory system was showing incorrect number of devices sitting in their warehouse. Our reseller did all they could. Within 24 hours of recognizing that Cisco didn't really have the right number in their inventory, we pivoted to purchasing MX68s that were available in inventory. We got a reasonable price for it. Our reseller was instrumental in guiding us to MX68s.

We had a backup plan that of using our old SonicWall devices and are happy we didn't have to execute the backup plan.

We concentrate our efforts through Xigent Solutions (xigentsolutions.com) in Sioux Falls. We buy laptop/desktop from them or directly through Lenovo. We have not had the need to order additional equipment during these trying times. When we do need it during normal conditions, we don't have much of a problem. Our backup is PC Connection (connection.com).

Go to the profile of Chirag Shukla
Chirag Shukla on Apr 17, 2020
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I was getting Lenovo laptops direct or occasionally a unit from Insight. However the lead times have just been too great. I tried Staples for 4 Lenovo units with what was initially a 10 day lead time, however that got pushed for June 10th so I cancelled that order. I have since ordered 4 from Dell and received those units early so I ordered 4 more from Dell. Monitors have also been in somewhat short supply, however I was still able to get those from Insight as normal.

Go to the profile of Scott Wittrock
Scott Wittrock on Apr 18, 2020
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