Teams was the most common platform recommended to host a virtual meeting between individuals from dozens of different companies...unfortunately everyone can't access it. What's your experience been with having a dial-in number for those unable to access Teams? Any additional recomendations/tips?
We've purchased x number of Teams audio licenses for our execs, admins, and power users... those that hold the most meetings and bridge calls. It's worked very well for us, as people on the road, or aren't near a computer, can still dial into the meetings.They come across just as smoothly as if they joined the meeting with computer audio. In fact we replaced our conference bridge system with Teams.
We use Teams for in-house calls/VC's and WebEx for calls with folks outside the company. We also have WebEx tied to teleconferencing systems in our meeting rooms. Not that we ever see those anymore... :-(
The quality of voice can vary greatly depending on your home internet service. I'd suggest having a normal teleconference number that people can dial into and just must the mic on the teams meeting.
Matt, can you elaborate on the scenarios where people cannot access Teams for virtual meetings?
I'm with Rich wondering what "can't access it" means.
If you mean "not everyone has an O365 license", Teams is offered free now
Rich - The only info I have from this person is "I'm unable to get Teams via our network".
MS Education license used here, but we added to IT accounts as well as to the President, VPs, AVPs, and some of their support staff, as well as faculty who have the need. For those using it there hasn't been an issue outside of something that would be on the user's end of things.
About the only downside has been that it takes between 8 and 24 hours for the feature to get applied if someone doesn't already have it, so if someone needs it right-now and don't already have it, you'll need a different solution.
I don't like mixing the modes. If you are going to use a dial in, then have everyone dial in and mute all of the participants within Teams. Then remind everyone that if they need to take another call, just hang up and dial back in...do not put the conference on hold as all of the participants get to hear a lovely beeping noise until the offender returns.
That said, I'm not sure why everyone can't access a Teams meeting in the first place, which negates the need for a dial-in.
I had one of my users bring this up just this afternoon but the situation was that some people joining his Teams meeting from outside our organization didn't have a microphone available so were looking for an audio bridge for them to call into. We are experimenting with the Teams Audio Conferencing feature as I have one license for it. That was one of the the options I provided for this individual along with having them utilize the Chat feature or call in on a separate conference bridge system which isn't very user friendly for the other Teams users. I like Eric W.'s and others approach to buy conference bridge licenses in Teams for those that schedule the most meetings.
To get a unified experience you need to license Microsoft's Audio Conference. Your users will then have a toll dial in number added to their teams meetings. You can configure several different options. If your users are not used to letting people in from a lobby this can be very frustrating for them. Once setup it works great.
we are about to try Teams and this is what my team just posted and maybe it is helpful for you:
Guest access in Microsoft Teams allows teams in your organization to collaborate with people outside your organization by granting them access to teams and channels.
Let me know if this is what you were looking for.
We use Teams extensively (it is our only phone and conferencing solution). We provide every professional with the Audio Conferencing license in addition to their core Teams functionality. Once you have the Audio Conferencing add-on license per user, whenever a new Teams meeting request is created (calendar appointment, press "Teams meeting" or scheduled from Teams), the appointment automatically inserts the dial in information. While most clients will join via Teams (app or on the web), some will dial-in if they aren't near a computer or have a spotty data connection but good cell connection for voice. We haven't had any issues with it. In fact, we often use it for "free" international calls, as Microsoft provides local dial-in numbers for many countries. That way, the contact in another country can dial-in to their local number and join the call, even if it is just an audio call (no slides or content). Our personnel likes Teams very much and we haven't experienced any issues using it as I've described.
WebEx is still our go to for meetings. We have Teams, although early in distribution, and it works well for actual team meetings. The persistent chat is used pretty heavily for those who have it.
We have had CenturyLink Conference calling accounts for each attorney forever....they are definitely worth their weight in gold during this unusual time. When video is needed, we create Zoom meetings. Pretty simple
While we don't use Teams extensively, I have been on the recipient side of Teams meetings (not the host). The dial-in numbers work great. I use that quite often rather than join a video chat when there's no screen-sharing happening or there's no need for video conferencing. I've had no issues.