What service do you use for your VoIP phone/UCaaS systems? Any opinion on Ring Central, Mitel, etc. will be appreciated.
We are in process of upgrading our telephony to Mitel just beginning stages. I have not heard great things from end user stand point on Ring Central. Tried to have a discussion with them about their solution and had a 30 min call with nothing back ever again. I know the Mitel on premise or cloud is a very good solution that is why we are proceeding with that telephony provider.
We use Voxnet as our cloud based provider which includes call center ACD queues and reports. We were an early adopter of this technology 10 years ago. Best decision we made nothing but positive results as to dependability, ease of use, support costs.
We are still on premise Cisco but I have feedback on Ringcentral. They may have a good product but if they get your phone number/email...there is no dang way to get them to stop contacting you! I had to threaten legal action to finally get them to stop.
I will never do business with them based on this...
We use Genesys PureCloud for our VoIP. We converted to it last November and have been very happy with it. It took us about 90 days to convert. Genesys did a good job on the implementation. We are a small shop of about 120 employees. We used to have a hosted solution and reduced our cost by over 50%.
I started using 8x8 a few months ago and have been overly impressed with there service and offering.
If you are planning on using Softphone's in your environment, especially over VPN / VDI - I would not recommend Mitel. After months of going back and forth with their support it appears they have taken the stance not to support Softphone.
We implemented Digium VOIP on a VMWare host, using a PRI bridge and analog device for those lines. Works great for our needs. Can be hosted if desired. Digium was recently purchased by www.sangoma.com. I used LBMC.com out of Nashville to implement, since our parent company used them based out of Nashville. LBMC was very knowledgeable about the system and we was running on the new system in 3 days. That included building the VM, rolling out the phones and recording the automatic messages. Works well with Polycom conference room phones.
We did a full "bake-off" of several solutions and settled on 8x8. We're a medium-sized business with staff in North America and a small call center. It met all our needs. Haven't implemented yet. Implementation partner is important. Having a little buyer's remorse on that end.
Does anyone have any experience with Zoom's voice services? I too am looking for a full-scale calibration platform that can host virtual meetings, voice calls, and instant messaging. We currently have Cisco's Call Manager bundle that goes EOL soon. With the uptake in remote offerings (especially now), I feel it worth investigating. I simply haven't heard anything about Zoom voice services (Phone plan).