Do you use any type of messaging service to communicate with your employees? We need a system for employees that do not have a company email account for communications.

Go to the profile of Dave Walter
Dave Walter on Mar 20, 2020 • 12 answer
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Optimally, we’d like a system that can text or call a phone number if the employee does not have a cellular phone and chooses to register a home phone. Any recommendations on systems to use that allow employees to self-register and opt out as they choose would be appreciated. International coverage is also an important capability for us.

Answers

We use CallOneNow and it works great. I was surprised at how inexpensive it was!

Go to the profile of Craig J Wolf
Craig J Wolf on Mar 20, 2020
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I haven't personally used this solution however it came very highly recommended within AGC IT groups. https://www.alertmedia.com/emergency-mass-notification/

This is something we have been looking into slowly.

Kurt Lane
IT Manager
Journey Group Companies

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Kurt Lane on Mar 20, 2020
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We just purchased AlertMedia and are implementing is as I type. They have some great pricing right now.

Go to the profile of Vicki Leinbach
Vicki Leinbach on Mar 20, 2020
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WhatsApp is great as Keith mentioned - it has calling options, grouping/subgrouping, supports media, supports a myriad of phone platforms and best of all is free.

Go to the profile of Srinivas Kolli
Srinivas Kolli on Mar 20, 2020
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I'm not sure if this is just for an alerting service, but we use Everbridge https://www.everbridge.com/

Go to the profile of Britney Hommertzheim
Britney Hommertzheim on Mar 20, 2020
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Everbridge appears to be the defacto standard for emergency or mass communications with employees and even customers. No sure about international coverage.

Go to the profile of Gavin Langston
Gavin Langston on Mar 20, 2020
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We use Send Word Now

Go to the profile of Paula Blanchard
Paula Blanchard on Mar 20, 2020
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We also use Send Word Now - its affordable and does have a self-registration portal (however last we used it I found it a bit clunky). We have it setup to auto-import contacts from our HR/Payroll system nightly so it stays up-to-date with little maintenance.

Go to the profile of Justin Johnson
Justin Johnson on Mar 20, 2020
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We use Omnilert for our emergency SMS alerting. It includes a self-registration/management portal and supports SMS, email, and many others including CAP (Common Alerting Protocol) to send alerts to your website, digital signage, twitter, ... We also user their voice call add-on to place calls but that piece doesn't allow self-registration. We use voice calls on a limited basis and load the phone numbers centrally.

Their are other options too like Everbridge and RAVE. Omnilert's site is at https://www.omnilert.com/

Go to the profile of Randy Rappold
Randy Rappold on Mar 20, 2020
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We have used Rave Mobile Safety in the past. ravemobilesafety.com

Go to the profile of Lee Weers
Lee Weers on Mar 20, 2020
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@Dave are you talking about a single "alert" style message, or continued communication with your employees. We have many front-line workers in our factories that do not have email addresses, nor do they have computers assigned.We're still looking for a solution where mgmt can communicate with that employee base (company news, HR news, announcements), but not have to issue email addresses to employees that wouldn't necessarily check their email.

Go to the profile of Eric Wagner
Eric Wagner on Mar 20, 2020
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We use AlertMedia and have been very happy with it. It allows users to chose how they want to be contacted and provides a wide range of options. I was not involved in procuring so cannot comment on the pricing.

Go to the profile of Florian Yanez
Florian Yanez on Mar 20, 2020
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