Working with IT Pack Members, we sometimes discuss vendor partnerships and what helps make them successful. What you think about starting a new channel to talk about the companies we are using?
I like the idea. Every company CIO is typically researching some new technology that they don't have a vendor relationship with at the time. Having others share their experiences gives those at the beginning of their search a head start and some place to start. We are all trying to accomplish similar goals within our respective organizations so being able to share both positive and negative experiences, helps us all be more efficient. I have been a member of several CIO groups, local, regional and national over the course of my career and being able to have contacts who have gone through what you are about to embark on is invaluable.
I agree it is a good idea. I think we may need some guidelines to keep it from being a list of who has been "naughty or nice". My experience has been that we also need to look into the mirror at ourselves to reflect and really learn what we did not do well to set that vendor up to be successful. Often our own processes and/or culture impacts the ability of the vendor to leverage their services in the best manner to drive value to our business.
I agree that this is a good idea, but Gary Hassenstab makes a great point about not turning it into a "naughty or nice" list. I also love the idea of being fair and not only stating why a vendor relationship went well (or didn't), but talking about what within the various cultures helps a vendor be successful. I think this is a missing link in many vendor reviews - a company could really like (or dislike) a specific vendor and it may not have anything to do with the skill of the vendor, it could be related to company resources, shared knowledge and culture. Having a more complete picture of the environment the vendor is being evaluated in can help prevent some issues.
Thank you for the feedback thus far. I do agree that not every company may take the "partner" approach that I would endorse. Perhaps we can model anything that we build to include the concept of how vendor partners are included as part of the overall project team?