IT unemployment was 2.5% before Covid-19. What is your take? Will that number stay the same? Or rise? If you see it rising, by how much?
Thanks all for sharing your thoughtful responses. I tend to agree with the consensus that demand for IT - regardless of the coronavirus - will remain stable during the cris... Read more »
These are trying times for all. Hopefully when this is all over, people will realize that this was unintentionally a giant learning experience. It is an unnatural situation that forced the issue of
Good evening all - I'll address the sentence before the KPI question. I'm not sure these times do require a different style of manageme... Read more »
Is it just me - or have you noticed a marked reduction in the delivery of SPAM hitting your email? I manage several mailboxes and it seems that SPAM has all but disappeared over the last week.
Our email systems are blocking around 17% of inbound emails. That number has not changed recent... Read more »
I have seen questions about various tools to support work from home collaboration. How about processes? Has anyone added or tweaked project management processes to be more effective with WFH?
Hi Gary, we have tweaked some processes. We reduced involvement of project management team in some projects to speed up process... Read more »
What do you think will be the lasting takeaway on various generations when this COVID event is over? (e.g. 1929 market crash produced "savers", WWII survivors wants jobs, education, and peace)
I think, and even more so, hope, that people will stop taking things around them for granted. That we will see the bigger picture of just how fragile we are as human bein... Read more »
What service do you use for your VoIP phone/UCaaS systems? Any opinion on Ring Central, Mitel, etc. will be appreciated.
We did a full "bake-off" of several solutions and settled on 8x8. We're a medium-sized business with staff in North America and a small call cent... Read more »
Funny you ask Bill. We just completed two very complex webinars tod... Read more »
I am surprised that a few Scotch and Waters haven't been mentioned yet! Kidding aside, everybody is trying to fit into their new norm... Read more »
During these unprecedented times with COVID-19, what platforms are your organizations using related to web and audio conferencing capabilities to keep operations up and running?
We are using MS Teams and encouraging video since we are WFH. Externally it is Web... Read more »
We've been using Slack for communication, JIRA for ticketing/servicing, Zoom for conferencing.
We have operational teams that cannot work from home. IT has had a WFH policy that allows four days from home so we are in good shape with equipment and collaboration too... Read more »
Do you use any type of messaging service to communicate with your employees? We need a system for employees that do not have a company email account for communications.
We use AlertMedia and have been very happy with it. It allows users to chose how they want to be contacted and provides a wide range of optio... Read more »
Hi All. With the current chaos around the world, IT has had to reinvent the standard disaster recovery plan. Do you have any suggestions on what topics should be included in the "New" standardDR plan?
I agree with Dave, without BC, you don't really have anything. We have been struggling to set up a group that refused to focus on BC for the last two years to be able to work from ho... Read more »
How’s your organization assuring business continuity among recent developments? Any recent success/horror stories?
To answer some of Shawn's questions: 1. What are you doing as far as remote work with these different work groups: - Our outside sales staff has stopped making in-person visits unless requested by the custom... Read more »
Is Big Brother Watching? Today, the Kansas City newspaper ran an article about the University of Missouri requiring students to be tracked by their mobile phones in order to monitor class attendance.
Here's a link to the article: https://www.kansascity.com/opinion/editorials/article239596003.html Sounds like it leverages devices in classrooms and an app that checks in when they're within range of the device. Also that it is "opt-i... Read more »
It was suggested that I should answer my own question. That said, my New Year’s resolution for 2020 is to listen bett... Read more »
Working with IT Pack Members, we sometimes discuss vendor partnerships and what helps make them successful. What you think about starting a new channel to talk about the companies we are using?
Thank you for the feedback thus far. I do agree that not every company may take the "partner" approach that I would endor... Read more »
We saw the cost go up significantly going from on-prem to cloud in the aggregate, but there's a story. There were some things we couldn't have imagined doing at all were now possible with the clo... Read more »
Before anyone goes out and spends a dime on a product to prevent ransomware they need to make sure they are doing all the basics and fundamentals. I dealt with 100s of victims and none of them had clean hygie... Read more »
As a church, digging into Google Analytics, are there data/sites the provide industry standards for your website.
Hi Carla, You may not be able to easily do such comparisons but you could get an idea of competition from some websites. One such site is https://www.alexa.c... Read more »
When working with the various departments and business units, how do you decide which projects take priority for the year for the company overall?
Hi Kelly, Historically we have had our users prioritize their backlogs within their business divisions and bring them forward. We then had a show and share and prioritization across the enterpri... Read more »
What would you do if you found out your data has been encrypted by Ransomware? Should you consider paying the ransom to the bad guys? Do you have a plan in place?
A year ago, my answer would have been yes - pay up, get business going and then ensure that challenge doesn't appear again. Today, my answer is ... Read more »
We have a formal department right now (one leader and 2 or 3 analysts). They report through General Counsel and dotted line to Enterprise Ri... Read more »
How do you help the CEO get comfortable with the company IT spend? What do you do different when larger items need to be discussed and funded?
Some great feedback from members on this topic. A common theme rises on the importance of having a define technology strategy along with a consistent message to Executiv... Read more »