Latest Questions

IT unemployment was 2.5% before Covid-19. What is your take? Will that number stay the same? Or rise? If you see it rising, by how much?

Go to the profile of gary beach
gary beach on Mar 27, 2020 • 6 answer
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Thanks all for sharing your thoughtful responses. I tend to agree with the consensus that demand for IT - regardless of the coronavirus - will remain stable during the cris... Read more »
Go to the profile of gary beach
gary beach on Mar 28, 2020
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These are trying times for all. Hopefully when this is all over, people will realize that this was unintentionally a giant learning experience. It is an unnatural situation that forced the issue of

Go to the profile of Gonz Roman
Gonz Roman on Mar 26, 2020 • 1 answer
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Good evening all - I'll address the sentence before the KPI question. I'm not sure these times do require a different style of manageme... Read more »
Go to the profile of Bob Stephan
Bob Stephan on Mar 26, 2020
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Is it just me - or have you noticed a marked reduction in the delivery of SPAM hitting your email? I manage several mailboxes and it seems that SPAM has all but disappeared over the last week.

Go to the profile of Dave Robinson
Dave Robinson on Mar 24, 2020 • 6 answer
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Our email systems are blocking around 17% of inbound emails. That number has not changed recent... Read more »
Go to the profile of Chirag Shukla
Chirag Shukla on Mar 28, 2020
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I have seen questions about various tools to support work from home collaboration. How about processes? Has anyone added or tweaked project management processes to be more effective with WFH?

Go to the profile of Gary Hassenstab
Gary Hassenstab on Mar 24, 2020 • 2 answer
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Hi Gary, we have tweaked some processes. We reduced involvement of project management team in some projects to speed up process... Read more »
Go to the profile of Chirag Shukla
Chirag Shukla on Mar 24, 2020
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What do you think will be the lasting takeaway on various generations when this COVID event is over? (e.g. 1929 market crash produced "savers", WWII survivors wants jobs, education, and peace)

Go to the profile of Caleb Reimers
Caleb Reimers on Mar 23, 2020 • 2 answer
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I think, and even more so, hope, that people will stop taking things around them for granted. That we will see the bigger picture of just how fragile we are as human bein... Read more »
Go to the profile of Dave Robinson
Dave Robinson on Mar 24, 2020
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What service do you use for your VoIP phone/UCaaS systems? Any opinion on Ring Central, Mitel, etc. will be appreciated.

Go to the profile of Chirag Shukla
Chirag Shukla on Mar 21, 2020 • 8 answer
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We did a full "bake-off" of several solutions and settled on 8x8. We're a medium-sized business with staff in North America and a small call cent... Read more »
Go to the profile of Daniel Koch
Daniel Koch on Mar 27, 2020
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Experience with hosting (live streaming) a private video and/or audio conference?

Go to the profile of Bill Nixon
Bill Nixon on Mar 20, 2020 • 6 answer
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Funny you ask Bill. We just completed two very complex webinars tod... Read more »
Go to the profile of Scott Morris
Scott Morris on Mar 20, 2020
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What tips can you share to avoid cabin fever from the new work location called my home office?

Go to the profile of Dennis Ehrich
Dennis Ehrich on Mar 20, 2020 • 8 answer
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I am surprised that a few Scotch and Waters haven't been mentioned yet! Kidding aside, everybody is trying to fit into their new norm... Read more »
Go to the profile of Dave Robinson
Dave Robinson on Mar 20, 2020
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During these unprecedented times with COVID-19, what platforms are your organizations using related to web and audio conferencing capabilities to keep operations up and running?

Go to the profile of Michael Smith
Michael Smith on Mar 20, 2020 • 20 answer
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We are using MS Teams and encouraging video since we are WFH. Externally it is Web... Read more »
Go to the profile of Patrick Lowe
Patrick Lowe on Mar 22, 2020
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What are your company's employees using to collaborate while working from home?

Go to the profile of Craig Fischer
Craig Fischer on Mar 20, 2020 • 9 answer
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We've been using Slack for communication, JIRA for ticketing/servicing, Zoom for conferencing.
Go to the profile of Chirag Shukla
Chirag Shukla on Mar 21, 2020
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What is your work from home (WFH) policy?

Go to the profile of Lonnie Johnson
Lonnie Johnson on Mar 20, 2020 • 5 answer
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We have operational teams that cannot work from home. IT has had a WFH policy that allows four days from home so we are in good shape with equipment and collaboration too... Read more »
Go to the profile of Patrick Lowe
Patrick Lowe on Mar 22, 2020
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Do you use any type of messaging service to communicate with your employees? We need a system for employees that do not have a company email account for communications.

Go to the profile of Dave Walter
Dave Walter on Mar 20, 2020 • 13 answer
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We use AlertMedia and have been very happy with it. It allows users to chose how they want to be contacted and provides a wide range of optio... Read more »
Go to the profile of Florian Yanez
Florian Yanez on Mar 20, 2020
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Hi All. With the current chaos around the world, IT has had to reinvent the standard disaster recovery plan. Do you have any suggestions on what topics should be included in the "New" standardDR plan?

Go to the profile of Dave Cruse
Dave Cruse on Mar 19, 2020 • 6 answer
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I agree with Dave, without BC, you don't really have anything. We have been struggling to set up a group that refused to focus on BC for the last two years to be able to work from ho... Read more »
Go to the profile of Patrick Lowe
Patrick Lowe on Mar 22, 2020
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How’s your organization assuring business continuity among recent developments? Any recent success/horror stories?

Go to the profile of Jeff Hinds
Jeff Hinds on Mar 13, 2020 • 5 answer
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To answer some of Shawn's questions: 1. What are you doing as far as remote work with these different work groups: - Our outside sales staff has stopped making in-person visits unless requested by the custom... Read more »
Go to the profile of Scott Wittrock
Scott Wittrock on Mar 16, 2020
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Is Big Brother Watching? Today, the Kansas City newspaper ran an article about the University of Missouri requiring students to be tracked by their mobile phones in order to monitor class attendance.

Go to the profile of Dave Robinson
Dave Robinson on Jan 21, 2020 • 4 answer
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Here's a link to the article: https://www.kansascity.com/opinion/editorials/article239596003.html Sounds like it leverages devices in classrooms and an app that checks in when they're within range of the device. Also that it is "opt-i... Read more »
Go to the profile of Craig Fischer
Craig Fischer on Jan 24, 2020
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Happy New Year IT Pack Members!

Go to the profile of Dave Robinson
Dave Robinson on Jan 08, 2020 • 2 answer
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It was suggested that I should answer my own question. That said, my New Year’s resolution for 2020 is to listen bett... Read more »
Go to the profile of Dave Robinson
Dave Robinson on Jan 17, 2020
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Working with IT Pack Members, we sometimes discuss vendor partnerships and what helps make them successful. What you think about starting a new channel to talk about the companies we are using?

Go to the profile of Dave Robinson
Dave Robinson on Dec 09, 2019 • 3 answer
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Thank you for the feedback thus far. I do agree that not every company may take the "partner" approach that I would endor... Read more »
Go to the profile of Dave Robinson
Dave Robinson on Dec 11, 2019
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When migrating from on-prem databases to the cloud, did you see your overall costs go up or down?

Go to the profile of Jim Hill
Jim Hill on Nov 06, 2019 • 2 answer
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We saw the cost go up significantly going from on-prem to cloud in the aggregate, but there's a story. There were some things we couldn't have imagined doing at all were now possible with the clo... Read more »
Go to the profile of Chirag Shukla
Chirag Shukla on Mar 15, 2020
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What is the best endpoint software that will protect from ransomware?

Go to the profile of Scott Welsh
Scott Welsh on Oct 30, 2019 • 2 answer
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Before anyone goes out and spends a dime on a product to prevent ransomware they need to make sure they are doing all the basics and fundamentals. I dealt with 100s of victims and none of them had clean hygie... Read more »
Go to the profile of Scott Augenbaum
Scott Augenbaum on Nov 07, 2019
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As a church, digging into Google Analytics, are there data/sites the provide industry standards for your website.

Go to the profile of Carla Haiar
Carla Haiar on Oct 30, 2019 • 1 answer
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Hi Carla, You may not be able to easily do such comparisons but you could get an idea of competition from some websites. One such site is https://www.alexa.c... Read more »
Go to the profile of Chirag Shukla
Chirag Shukla on Oct 31, 2019
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When working with the various departments and business units, how do you decide which projects take priority for the year for the company overall?

Go to the profile of Kelly Crevier
Kelly Crevier on Oct 30, 2019 • 7 answer
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Hi Kelly, Historically we have had our users prioritize their backlogs within their business divisions and bring them forward. We then had a show and share and prioritization across the enterpri... Read more »
Go to the profile of Mellissa J Heermann
Mellissa J Heermann on Oct 30, 2019
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What would you do if you found out your data has been encrypted by Ransomware? Should you consider paying the ransom to the bad guys? Do you have a plan in place?

Go to the profile of Scott Augenbaum
Scott Augenbaum on Oct 21, 2019 • 8 answer
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A year ago, my answer would have been yes - pay up, get business going and then ensure that challenge doesn't appear again. Today, my answer is ... Read more »
Go to the profile of Chirag Shukla
Chirag Shukla on Mar 15, 2020
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What is your organizational model for a successful Data Governance operation?

Go to the profile of Carl Sarrazolla
Carl Sarrazolla on Oct 14, 2019 • 3 answer
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We have a formal department right now (one leader and 2 or 3 analysts). They report through General Counsel and dotted line to Enterprise Ri... Read more »
Go to the profile of Eric Herbert
Eric Herbert on Oct 30, 2019
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How do you help the CEO get comfortable with the company IT spend? What do you do different when larger items need to be discussed and funded?

Go to the profile of Dave Robinson
Dave Robinson on Sep 05, 2019 • 3 answer
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Some great feedback from members on this topic. A common theme rises on the importance of having a define technology strategy along with a consistent message to Executiv... Read more »
Go to the profile of Dave Robinson
Dave Robinson on Sep 24, 2019
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Why would you not use a 2-factor authentication?

Go to the profile of Scott Augenbaum
Scott Augenbaum on Aug 22, 2019 • 6 answer
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Great question. And if your organization is not keeping up with security such as 2FA, shame on y... Read more »
Go to the profile of Dave Robinson
Dave Robinson on Sep 05, 2019
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