What is IT Pack? How is it different than other social content sites?

IT Pack is a closed community that connects future IT leaders across the US in a “safe” environment. Here, leaders from all over the country learn from other's experiences and come together to collaborate.

This community focuses on IT leaders one, two, and three levels below the CIO (Chief Information Officer). We will have CIOs in the IT Pack also, but the focus will be providing information for the levels below. We truly want to be a driving force in helping to develop the next generation of leaders. If you have aspirations on growing knowledge and moving up in your company, then IT Pack is a perfect fit for you.

What should I do if I'm approached by someone trying to sell me something?

Please report them to immediately to us at support@itpack.com. We want this community to remain free of vendors and focused on the quality content that we're bringing to you. If you have any suspicious activity from any of our subscribers, please email us at once.

Who should I contact if I have problems with the site?

You can find all our contact details on our Contact Us page. For support, email us at support@itpack.com.

Is my information public?

The information in your IT Pack profile is private by default but you have the option to make it public to other members of the community. If you want to make your profile visible to other members of the community (and also general visitors), you can do so from your Edit Profile page. Simply disable the "Hide My Profile" function at the bottom of the page before clicking Save.

How do I edit my profile?

Your IT Pack profile is your way of helping the Pack get to know you, demonstrating your expertise and interests and showcasing your contributions. To edit your profile, visit the Edit Profile page under your avatar to the top right of the site. Here you can edit your personal details (name, company etc), create your bio, provide contact and social media details (if you like), and more. You can also set your avatar and, if you wish, make your profile hidden so that only basic information is shown about you to other Pack members (just your name and avatar).

How do I set / change my avatar?

Profiles with avatars get more views and they help the community get to know you so make sure you’ve got one! To set or edit your avatar, go to the Edit Profile page and you’ll see the tool for changing your profile picture at the top of the page. Top tip: your Twitter avatar will be the right size for this, so why not use that?

How do I change my email address/password?

Go to Account Settings, click the Change Email Address button and enter a new email address and your current password. Click Save Changes and an email will be sent to the new email address containing a link for you to click to confirm the change. Or go to Account Settings, click the Change Password button and enter your current password and a new password. Click Save Changes to confirm the change.

How do I delete my IT Pack account?

To delete your IT Pack account, go to your Account Settings page and scroll down to the Delete Your Account section. Click the button and follow the instructions to delete your account. Your account will be deleted permanently in one hour and will not be able to be retrieved.

Note that deleting your account does not cancel your subscription to IT Pack and you may still be charged for access. To cancel your subscription, contact support@itpack.com.

How do I help fellow IT Pack members get to know me?

The 5 best ways to help fellow IT Pack members get to know you are:

  1. Complete your profile so others know more about you than just your name

  2. Like and comment on content so others know what you’re interested in

  3. Ask questions of the Pack so we know what matters to you

  4. Start and join conversations in groups to share your views and connect with others

  5. Contribute a post, video or document to the Pack. Contact us at support@itpack.com to discuss your idea

How do I create posts, videos and documents to share with the Pack?

If you’re interested in sharing your views, experiences and expertise via content in IT Pack’s channels and rooms, we’d love to hear from you. Once we give you the ability to create content, you’ll see a notepad icon on the top navigation bar and links to your posts, videos and / or documents in the menu under your avatar on the navigation bar. Here you can create new content and edit past content. For help with this, please contact us at support@itpack.com.

How do I ask (or answer) a question of the Pack?

Our Ask the Pack feature allows you to get the expertise you need by asking a question for the rest of the Pack to answer. What’s more, you can demonstrate your own knowledge by answering questions raised by others (even if someone else has already answered it). To ask a question, click the green Ask a question button on the Ask the Pack page and enter your question in the Question box, expanding on your question with any necessary detail in the Expand your question box. Click the Post Question button to submit your question and the community will be alerted by email about your question. Then, you’ll be notified by email each time someone answers. (If you want to opt-out of these email notifications, you can do so on the Notification Preferences page.) To answer a question, simply click on the question in the list of Latest Questions or Open Questions on the Ask the Pack page, and click the green Answer button. Enter your response in the Your Answer box and click the Post Answer button.

What if I can’t find an answer to a question I have?

If you have a question that you think the Pack will be able to answer, use our Ask the Pack feature to submit a question to the community. If you have a question about IT Pack itself, contact us at support@itpack.com.

How can I find content that is older?

The latest content from IT Pack is always available on the homepage. But as the IT Pack develops, you’ll have access to a wealth of great content on a whole host of subjects. To find what you need, either browse the channels (accessible in the left-hand menu) or groups, or use the search bar at the top of the site to search for content and experts on the subjects you’re into.

Can I contact another member directly?

If a member has set their profile to be visible, when you click on their avatar anywhere on the site you will see their profile page, which contains a variety of information to help you get to know them better. (If their profile is set to be hidden, you’ll see some basic information and a message that tells you the user doesn’t have a profile on the site.) They may have chosen to provide an email address at which to be contacted. If so, you’ll see a blue Contact button under their avatar which, when clicked, starts an email to that member. Otherwise, the best way to communicate with you fellow Pack members is to start a conversation in the relevant group and see who jumps in!

You can also start a direct conversation with a person by clicking on the “Start conversation” button under their avatar. That will take you through to the main conversation page where you'll be asked to send your first message to the user. The member will get an email notification saying that they've been invited to join a conversation with you. The conversation will only start once they've accepted this invitation. This means that users are protected and can decline conversations if they wish. Once accepted, then they can reply to you. Otherwise, the best way to communicate with other members is to start a conversation in the relevant room and see who jumps in!

What are video panels and how do I have one?

Video panels are recordable video calls (a bit like Skype) that have three main uses:

  1. To chat with one or more users; 
  2. To record a video of you talking on a subject of interest to others; 
  3. To host (and record) a video of a discussion with up to 12 participants on a relevant subject.

You can use video panels to chat with any members of the network. Here’s what to do:

  • Go to your avatar at the top right-hand of the screen and then select ‘My Video Panels’ and click the ‘New panel’ button. 
  • You can also click ‘Collaborate’ and select ‘Host a video panel’
  • Give your panel a name, choose whether to record the panel or not, choose the Recording layout (Grid or Presentation) and click ‘Start panel’
  • If you decide not to record then the panel will start in a grid format
  • Click the ‘Create video panel’ button
  • At this point, you’ll see a ‘Join Video Panel’ button on the bottom right of the page. 
  • This will open an invitation panel where you can copy a URL or enter their name/email address.
  • The search bar only works for registered users, but if you have an open community the panel link can be sent to anyone and then don't have to be registered to join.
  • If appropriate, wait for the other attendees to join the panel
  • When you're done with your panel click 'Leave' and if you're a participant you'll leave straight away. However, if you're the owner of the panel you'll see an options box that will give you the ability to ‘Leave and end video panel for all’
  • Go to ‘My video panels’ to see the final recording and prepare it for publication.

Can I share content from IT Pack with others?

Of course! We encourage our community to be engaged and for this content to help as many people in the IT industry as possible. Every person you share content with will need to be a subscriber in order to see the content. If they're not already, encourage them to sign up!

What should I do if someone tries to contact me?

On IT Pack, you’re in control. You can choose whether your profile is visible or hidden and, if it’s visible, whether you can be contacted by email by other Pack members. To make your profile visible, go to the Edit Profile page and disable the Hide my profile option at the bottom of the page before clicking Save. If you would like to be contactable by other Pack members by email, enter a public Email address in the Contact Details section on the Edit Profile page. This will add a Contact button to your profile that, when clicked, will start an email to your address. Note that your profile will need to be visible for this button to appear. You can also add a phone number and / or website address, as well as your social media details in the Social section on the Edit Profile page. Don’t forget to click Save after you’ve made any changes!

If you are contacted by someone about something inappropriate, particularly if it contravenes our Community Policy, please report it via support@itpack.com.

How do I sign-up to the IT Pack email newsletter?

Good news! You are automatically set-up to receive the IT Pack email newsletter containing the latest content from the Pack each week. But if you would rather receive it more or less often or would like to opt-out all together, simply visit your Notification Preferences page in Account Settings and either change the newsletter frequency or disable it in the Newsletters area at the top of the page. Scroll to the bottom of the page and click the Save Preferences button to finalize any changes.

How do I control the emails I receive from IT Pack?

There are a few automatic emails we’ll send you to help you get the most from the Pack. To see which ones you are set-up to receive or change your preferences, visit the Notification Preferences page under Account Settings, accessible from the menu under your avatar at the top right of the site.

What are groups?

Groups are spaces for special interest groups - sub-communities of the wider Pack community - from regional forums to groups for those in specific roles. They contain content relevant to the members in question and - more importantly - are home to conversations with like-minded others. Anyone can access any open group and take part in conversations. Simply click on the group you’re interested in to view the content and click into the Conversations tab to see what’s going on.

Some groups are also private to allow existing groups to meet digitally, as well. If you would like to be added to a private group, you can email your request to support@itpack.com to see if you meet the qualifications to be entered in to that specific group.

Can I create my own group?

Only the IT Pack team can create groups but we’d love to hear your ideas for new groups! Drop us a line at support@itpack.com with details on your proposed group and we’ll get back to you with our feedback.

What are channels?

Channels are spaces for posts, videos and documents on a specific topic. Visit the channels on the subjects of most interest to you. Choose from:

Don’t worry about missing out on content on the topics that matter to you. We’ll add our posts, videos and documents to all the relevant channels.

How do I start / join a conversation?

Conversations take place in groups, dedicated spaces for special interest groups. Anyone can take part in any conversation in any group. Simply click on the group in question and then the Conversations tab. You’ll either see the active conversations in the group or a message that tells you ‘There are no conversations in this group’. If that’s the case, don’t be shy! Feel free to start a conversation on a topic of relevance to the group in question. 

Click the Start a conversation button and enter your conversation opener, be it a question, an opinion or a link to something interesting, and expand on your opener in the 'What’s on your mind?' box. Click Post and wait for the responses to come in! You’ll be notified by email when they do. To take part in an active conversation, click the title of the conversation you want to join and enter your response in the Leave a reply box before clicking the Reply button. The person that started the conversation and anyone that has previously taken part will be notified by email about your reply and invited to respond. As with all contributions to IT Pack, make sure you’re familiar with our community policy before diving in.

What are video panels and how do I have one?

Video panels are recordable video calls (a bit like Skype) that have three main uses:

  1. To chat with one or more users of the IT Pack

  2. To record a video of you talking on a subject of interest to others in the Pack

  3. To host (and record) a video of a discussion with up to 10 participants on a relevant subject

You can use video panels to chat with any members of the Pack. Here’s what to do:

  • Go to your avatar at the top right-hand of the screen and then select ‘My Video Panels’

  • Click the ‘Create video panel’ icon

    • Then, if your panel includes other people, search for the member(s) with which you want to chat by typing their name and click on each user to add them to the panel

  • Give your panel a name and click ‘Save’

  • The panel is now created

    • If appropriate, emails will be sent to the invited members to invite them to the panel, containing a link to the panel area

  • When you are all ready to join the panel, click on the panel name and the video panel recording screen will open

  • Click the ‘Join panel’ button

  • You may be asked to allow the site to use your camera and / or microphone: give permission to do this

  • After a few moments, your face will appear in the video panel recording area

    • If appropriate, wait for the other attendees to join the panel

  • When you are ready to start your discussion, click the ‘Record’ button. Once the icon has stopped scrolling, you are recording your panel

  • Click the ‘Stop recording’ button to stop recording at any time. And click ‘Record’ again if you want to restart!

  • Once you have created your videos, click the ‘Leave panel’ button

  • You will now see a ‘Recordings’ button. Click this to see your videos!

If you are interested in publishing your panel video to IT Pack, contact us at support@itpack.com to discuss.

Why should I follow other subscribers?

Following is a great way of making sure you don’t miss out on the expertise that matters to you. By following a member you will be notified by email whenever they create content or start a conversation on IT Pack. What’s more, they will be notified by email when you follow them so it’s a great way to introduce yourself! Wherever you see a member’s avatar, you can either click on the follow button alongside or click their avatar to be taken to their profile page, on which you will find a follow button. If you don’t want to be notified by email when you are followed, you can opt-out of this email in Notification Preferences in the Account Settings section.

Who is EFM and what are their events?

EFM Events is an event production company that has been producing one-day, executive level IT conferences, for 18 years.  We pride ourselves on building strong relationships in the communities we are in, delivering events that truly help connect executives and provide best practice, real life experiences everyone can learn from.  We are also one of the only event production companies that invests in the communities we are in.  In 2018 we left behind over $800,000 to fund local initiatives.     

EFM also administrates five forums (EFM Groups).  These are forums og IT Leaders that meet on a monthly basis.  This helps to keep our company connected directly to 250+ company executives monthly. Being involved in these monthly meetings keeps us connected with the challenges executives are currently facing. 

Our events are designed to bring together CIOs and their management teams in an environment that encourages collaboration throughout the day in hopes it will continue outside of the conference all year long. The conferences also provide an opportunity for IT executives and vendors to collaborate in a very casual environment.

How is IT Pack connected to EFM Events?

The owners of EFM are also the co-founders of IT Pack.  The vision is very simple.  We want to further connect executives across the country and we want to further giveback in those communities where the IT Pack thrives.  We currently produce conferences in 31 markets, representing 28 states.  We will never have events in all 50 states, but we can connect IT Executives in all those states.  The 28 states we are currently in will lead us to the 21 states where we are not.